Savers want clearer, more accessible pension information, survey shows

Savers have clear preferences for how they receive information. Email updates are the most popular, chosen by 62%, followed by websites (44%) and paper statements or letters (37%). Mobile apps (30%) and official Government updates (30%) are also widely used, while employer communications (28%) and financial advisers or in-person advice (24%) continue to play an important role. Newer channels such as video guides (13%), webinars (7%), social media updates (6%), and AI or chatbots (5%) remain less popular, although younger savers (18–24-year-olds) show higher interest (social media 11% and AI or chatbots 8%). Only 4% said they do not want to receive any pension information.

The survey also highlights areas where savers feel less confident. Knowing how much they should be saving for retirement (28%), planning for an adequate retirement income (26%), understanding the impact of inflation on future income (25%), and navigating tax rules for contributions or withdrawals (around 20%) are top concerns. Other issues, including knowing how much they have in all of their pensions (20%), investment choices (15%) and responsible pension options (10%), are less common but still notable.

Most savers are committed to long-term security and want methods and communications that make pensions easier to understand and manage. More than three-quarters (77%) want to see all their pensions in one place, and 61% support automatically combining multiple pots. Nearly four in five respondents (79%) say they value the ability to choose how their pension is invested, showing the importance they place on transparency and personal control.

Matthew Blakstad, Deputy Director of Strategic Policy and Research at Pensions UK, said; “Many pension savers want to engage with their retirement savings, and have the relevant information at their fingertips. They want to see all their pensions in one place, combine pots automatically, and make informed decisions about how their money is invested.

“Providers and the Government must make pension information clear, simple, and accessible through the channels people actually use. Improving communication is not just a convenience, it is essential for helping these savers take control of their retirement.

“As we gear up for the new year, with personal finance planning top of people’s minds, and with yet more changes coming to pensions policy, there is no better time than to act on these findings. We believe that every pension member who wants to engage should have easy access to relevant information, so they can understand their options and engage confidently with their savings.”

ENDS

The research was conducted on behalf of Pensions UK by Yonder Consulting in September 2025 with an overall sample size of 2,082.

Mark Smith, Head of Media Relations

020 7601 1726 | [email protected]

Cali Sullivan, Senior PR Manager
020 7601 1761 | [email protected]